Privacy Policy

AWARDS SHOES S.R.L. informs users of the elviozanon.com website about the processing of their personal data, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 and Legislative Decree no. 196 of 30 June 2003, as amended by Legislative Decree no. 101 of 10 August 2018. On this page, you will find what data we collect, for what purposes, on what legal basis, for how long we store it, to whom it may be disclosed, and what rights you may exercise.

This privacy policy applies only to the elviozanon.com website and not to third-party sites accessible via links. At specific collection points, further concise notices may be presented, which supplement this policy without replacing it.

1. DATA CONTROLLER

The data controller is AWARDS SHOES S.R.L., with registered office at Via dell'Industria 14, 35020 Brugine (PD), Italy, tax code and VAT number 05539300284, registered with the Padua Business Register under REA no. 474561, certified email (PEC) awardsshoes@lamiapec.it, email support@elviozanon.com.

No Data Protection Officer has been appointed, as the conditions of Article 37 of the Regulation are not met. For any issue regarding personal data, you can write to support@elviozanon.com.

2. WHAT DATA WE PROCESS

Depending on how you use the site, we may process:

  • browsing and technical data: IP address, browser, operating system, device, pages visited, date and time of access, referring page, server logs
  • identification and contact data: name, surname, email, telephone number, shipping and billing address
  • purchase data: products purchased, amounts, payment method, order number and status, order history, returns and refunds
  • payment data: we do not collect or store full payment instrument details, which are processed directly by payment service providers. We only receive the outcome of the transaction and minimal data not suitable for authorizing a payment
  • tax data: tax code or VAT number, if necessary for the tax document
  • restricted area credentials: email and password, the latter stored in encrypted form
  • behavioral and interaction data: products viewed, abandoned carts, opening of our emails, and clicks on content
  • preferences and consents, with date and method

We do not request and do not intentionally process special categories of data under Article 9 of the Regulation. We invite you not to include them in the free text fields of the site.

3. PURPOSES, LEGAL BASES, AND RETENTION PERIODS

3.1 Site operation and security
Site provision, stability, prevention of abuse and unauthorized access.
Legal basis: our legitimate interest in the security and proper functioning of systems, Article 6, paragraph 1, point (f).
Retention: technical logs for a maximum of twelve months, unless illicit activity is detected.

3.2 Execution of the purchase contract
Order management, collection, preparation and delivery, service communications, account management.
Legal basis: performance of a contract to which you are party and pre-contractual measures at your request, Article 6, paragraph 1, point (b).
Retention: ten years from the conclusion of the relationship, in line with the ordinary statute of limitations for contractual rights and accounting retention obligations.

3.3 Tax, accounting, and administrative obligations
Issuance and storage of tax documents, accounting records, compliance with authorities.
Legal basis: compliance with legal obligations, Article 6, paragraph 1, point (c).
Retention: ten years from the issuance of the document, or the longer period provided for by specific regulations.

3.4 Returns, withdrawal, legal guarantee, and complaints
Management of returns, refunds, lack of conformity, and complaints.
Legal basis: performance of a contract and legal obligations, Article 6, paragraph 1, points (b) and (c).
Retention: together with order data, for ten years.

3.5 Customer support
Handling requests received via contact forms and email.
Legal basis: performance of a contract or pre-contractual measures, Article 6, paragraph 1, point (b); if the request is not related to a contract, our legitimate interest in responding, point (f).
Retention: 24 months from the closure of the request.

3.6 Fraud prevention
Anti-fraud checks on orders and payments.
Legal basis: our legitimate interest and that of third parties in preventing fraud, Article 6, paragraph 1, point (f).
Retention: together with order data.

3.7 Commercial communications, subject to consent
Email newsletters, promotional communications, and information on new collections, initiatives, and offers. Communications are personalized based on products purchased and viewed, and how you interact with messages received.
Legal basis: your free, specific, informed, and revocable consent, Article 6, paragraph 1, point (a) of the Regulation and Article 130 of Legislative Decree no. 196/2003.
Revocation: at any time, with the same ease as it was given, via the link at the bottom of every communication and via the preference management page.
Retention: until revocation, with periodic verification of interest and possible request for confirmation in case of prolonged inactivity. Proof of consent and revocation is kept for an additional five years solely to demonstrate compliance with regulatory obligations.

3.8 Profiling for marketing purposes
Analysis of purchase, browsing, and interaction data with communications to form recipient segments and estimates of your interests and send more relevant communications, including automated communications linked to specific behaviors such as failure to complete an order.
Legal basis: your consent, provided by submitting your email address through the subscription form, which provides information on the purposes pursued, Article 6, paragraph 1, point (a).
Retention: until revocation, with periodic verification of interest and possible request for confirmation in case of prolonged inactivity.

3.9 Detection of email opening
Our communications may contain invisible markers that, upon opening the message, allow us to detect that the email has been opened and related information such as date and time, device type, and mail client. We use this information to measure the effectiveness of communications and to personalize subsequent messages.
Legal basis: your consent, Article 6, paragraph 1, point (a) of the Regulation and Article 122 of Legislative Decree no. 196/2003.
Granular revocation: you can refuse tracking while continuing to receive our communications regularly. In every email, you will find a link dedicated to managing tracking preferences, distinct from the unsubscribe link, which allows you to choose whether to receive emails with tracking, receive them without tracking, or not receive them anymore. Refusing tracking does not limit the service or the possibility of purchasing in any way. The choices made are recorded.
Retention: until revocation, with periodic verification of interest and possible request for confirmation in case of prolonged inactivity.

3.10 Advertising and measurement on third-party platforms
Measuring campaign effectiveness and displaying personalized ads on third-party platforms, using pixels, conversion interfaces, and similar technologies.
Legal basis: your consent provided through the cookie preference management tool, Article 6, paragraph 1, point (a) of the Regulation and Article 122 of Legislative Decree no. 196/2003.
Retention: according to the timelines indicated in the Cookie Policy and the policies of individual providers.

3.11 Legal defense
Establishment, exercise, and defense of our legal rights.
Legal basis: our legitimate interest, Article 6, paragraph 1, point (f).
Retention: for the duration of the dispute and until the expiry of appeal terms.

4. PROFILING AND AUTOMATED DECISION-MAKING

The profiling described in point 3.8 consists of forming recipient segments and estimates regarding interests and purchase propensity. The consequence for you is solely the receipt of differentiated communications. This profiling does not result in automated decisions that produce legal effects or similarly significantly affect you.

If you choose a deferred or installment payment method, the service provider, acting as an independent data controller, may perform an automated assessment of your creditworthiness, the outcome of which may lead to the refusal of the payment method. The assessment is performed by the provider and not by us. Related rights, including the right to obtain human intervention, express one's point of view, and contest the decision, must be exercised against the provider according to their privacy policy.

Beyond what is described, we do not adopt decision-making processes based solely on automated processing under Article 22 of the Regulation.

5. COOKIES AND TRACKING TOOLS

The site uses cookies and similar technologies. Technical cookies are installed on the basis of Article 122 of Legislative Decree no. 196/2003 and do not require consent. Non-anonymized analytical, profiling, and third-party cookies are installed only with your prior consent, provided through the banner present at the first access, which you can modify or revoke at any time via the preference management link. For the full list, consult the Cookie Policy.

6. TO WHOM WE DISCLOSE DATA

Data is processed by our authorized personnel, trained pursuant to Article 29 of the Regulation, and may be disclosed to the following categories of recipients.

Subjects that process personal data on our behalf and according to our instructions:

  • the provider of the e-commerce platform, hosting, and related technological services
  • the provider of the email marketing and contact management platform
  • the providers of logistics, order preparation, and shipping services
  • IT service, development, maintenance, and technical support providers
  • external agencies and consultants in charge of communication and marketing activities
  • professionals and companies that provide us with assistance services, when acting on our instruction

Subjects acting as independent data controllers:

  • payment service providers used on the site, for the execution, verification, and security of transactions
  • carriers and couriers in charge of transport, who receive the data necessary for delivery
  • the tax and accounting advisor, within the scope of their professional obligations
  • public authorities and supervisory bodies, in cases provided by law or upon their request

Limited to data collected through Meta measurement and advertising tools, we and Meta Platforms Ireland Limited act as joint controllers for data collection and transmission, under the terms defined by the contractual conditions provided by the platform, the essential content of which can be viewed on its site. Subsequent phases are carried out by the platform as an independent controller.

The e-commerce platform provider, in addition to acting as a processor on our behalf, processes some data as an independent controller for its own service provision and improvement purposes. For such processing, it is directly responsible, including regarding requests to exercise rights, according to its own policy.

Data is not disseminated and is not transferred to third parties for their own marketing purposes. The updated list of processors is available by writing to support@elviozanon.com.

7. TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

Some of the providers indicated in point 6 are based or use infrastructures outside the European Economic Area, particularly in the United States of America. Data may therefore be transferred to such countries, exclusively in the presence of one of the guarantees provided by Chapter V of the Regulation: an adequacy decision of the European Commission pursuant to Article 45, the provider's adherence to an applicable adequacy framework, or standard contractual clauses adopted by the Commission pursuant to Article 46, paragraph 2, point (c), supplemented where necessary by additional measures. You can request information on the guarantees applied to each provider by writing to support@elviozanon.com.

8. NATURE OF PROVISION

The provision of data marked as mandatory in the site's forms is necessary for the conclusion and execution of the contract, for the issuance of tax documents, and for account creation. Refusal makes it impossible to complete the order or activate the requested service.

Provision for purposes based on consent is entirely optional, and refusal or revocation does not in any way prejudice the possibility of purchasing and using the site's services.

9. YOUR RIGHTS

You may exercise, within the limits provided by law, the rights of:

  • access to your data and information on processing, Article 15
  • rectification of inaccurate data and completion of incomplete data, Article 16
  • erasure, Article 17, in the cases provided
  • restriction of processing, Article 18
  • portability, Article 20
  • objection to processing, Article 21
  • not to be subject to decisions based solely on automated processing, Article 22
  • revocation of consent at any time, without prejudice to the lawfulness of previous processing, Article 7, paragraph 3

Right to object. You may object at any time, on grounds relating to your particular situation, to processing based on our legitimate interest. You may also object at any time and without needing to provide a reason to processing for direct marketing purposes, including profiling related thereto.

To exercise your rights, write to support@elviozanon.com or AWARDS SHOES S.R.L., Via dell'Industria 14, 35020 Brugine (PD), Italy. We respond without delay and in any case within one month, a period extendable by a further two months for particularly complex requests, of which we will inform you.

You can in any case manage preferences and unsubscribe from commercial communications via the link at the bottom of every email and via the preference management page, free of charge and without needing to submit requests.

Without prejudice to any other remedy, if you believe that the processing violates the Regulation, you have the right to lodge a complaint with the Data Protection Authority (Garante per la protezione dei dati personali), pursuant to Article 77, Piazza Venezia 11, 00187 Rome, protocollo@gpdp.it, www.garanteprivacy.it.

10. MINORS

The products on the site are intended for adults who possess the legal capacity to enter into a contract. Services that require consent, such as subscription to commercial communications, are reserved for those over fourteen years of age, pursuant to Article 2-quinquies of Legislative Decree no. 196/2003. We do not knowingly collect data from children under fourteen and, if we become aware of it, we will delete it without delay. Holders of parental responsibility may report this by writing to support@elviozanon.com.

11. SECURITY MEASURES

We process data using automated tools and, where necessary, manually, adopting technical and organizational measures appropriate under Article 32 of the Regulation, including encryption of communications via HTTPS, password encryption, restriction of access to authorized personnel based on the "need-to-know" principle, and the selection of providers offering sufficient guarantees.

12. CHANGES TO THIS POLICY

We may modify or update this policy following regulatory changes or changes to the services offered. The updated version is published on this page with the date of the last update indicated. In case of substantial changes affecting processing based on consent, we will provide appropriate information.

August 16, 2026