Shipping Information
On this page, you will find all the information on how, where, and when we ship orders placed on elviozanon.com. The conditions indicated here form an integral part of the Terms and conditions of sale.
WHERE WE SHIP
We ship within Italy. It is not possible to complete orders with a delivery address in countries or territories other than those indicated.
ORDER PROCESSING TIMES
Orders are prepared within 1-2 business days of payment confirmation, on business days. Orders received on public holidays or after business hours are processed on the first following business day.
During sales, promotions, and holiday periods, processing times may be extended. We will report any variations on the site.
DELIVERY TIMES
Delivery takes place within 1-2 business days from shipment throughout the national territory.
The times indicated run from shipment and not from the order, are expressed in business days, and are estimated: they may vary due to reasons related to the carrier, the destination, or unforeseeable events.
SHIPPING COSTS
The shipping cost is 10 euros per order.
Shipping is free for orders of 150 euros or more. The threshold is calculated on the total of products net of any discounts and does not include other charges.
The exact cost is always shown before completing the order, in the cart summary.
CARRIERS
Shipments are entrusted to national carriers, selected from time to time by our logistics operator based on the service conditions available at the time of shipment.
The choice of carrier is made based on the destination and delivery times and cannot be selected by the customer.
SHIPMENT TRACKING
At the time of shipment, you will receive an email containing the tracking code, with which you can follow the status of the delivery on the carrier's website. If you do not receive the email, check your junk mail folder before contacting us.
DELIVERY
Delivery takes place at the address indicated during the order. It is the customer's responsibility to provide a complete and correct address and reachable contact details: any costs resulting from incorrect or incomplete addresses may be charged.
The carrier makes a limited number of delivery attempts and, in case of absence, leaves a notice with instructions to arrange a new delivery. Once the holding period provided by the carrier has elapsed, the shipment is returned to the sender, and we will proceed to refund the price of the products net of the shipping costs incurred, unless otherwise agreed. Your rights if you exercise the right of withdrawal, described in the Returns and Refunds Policy, remain unaffected.
DAMAGED OR TAMPERED PACKAGES
At the time of delivery, we invite you to check the integrity of the packaging. If the package appears damaged or tampered with, accept the delivery with a written reservation on the carrier's document and report it to us within 7 days of delivery by writing to support@elviozanon.com, attaching photographs of the packaging and the contents. The written reservation allows us to claim against the carrier.
LOSS OF SHIPMENT
If the shipment appears to be stuck or not delivered beyond the expected times, contact us at support@elviozanon.com. We will open an investigation with the carrier and, upon its outcome, we will proceed with the replacement or refund. The risk of loss or damage to the goods remains our responsibility until the moment the consumer materially comes into possession of the products.
RETURNS
The procedures for returning a product are described in the Returns and Refunds Policy.
August 16, 2026